Hotline & Remote Service

Hotline & Remote Service

We are there for you, whenever you need us! The experts of our Information and Diagnostic Center (IDC) provide qualified support 24 hours a day, 365 days a year worldwide.

+49 (0) 54 81 – 14 33 33

The telephone Hotline provides you direct access to expert know-how of W&H. Thereby, we support you in the cause analysis of reported failures and develop proposed solutions to solve the problems in close cooperation. Furthermore, we help you to identify, order and parameterize the correct spare parts.

For in-depth analysis the experts at IDC can connect directly to the affected machine via online remote access at your request. Via Remote Service errors can be identified and resolved directly on the machine as well as defective components can be found.

Your benefits:

  • Worldwide 24/7-access to expert know-how of W&H
  • Remote Diagnostic – Troubleshooting by online remote access directly to your machine
  • 80% of all reported problems are solved successfully by Remote Service
  • Increase of machine availability and productivity
  • Reduction of repair and maintenance costs