W&H Express Manufacturing - Spare Parts in Record Time
In the event of (imminent) machine downtime, machine spare parts are often required in record time. Windmöller & Hölscher has 90 percent of all required original spare parts available directly from stock. But there are also rare or old machine parts that are not as easily available. The W&H Express Manufacturing Service closes this gap with great success: Simple to medium complex machine components that have been manufactured to customer specifications (drawing parts), such as a flange, can be rebuilt and delivered in less than 24 hours.
"Our Express Manufacturing Service for spare parts works in a similar way to an emergency room: the most important thing is to stabilize the patient, i.e. the machine, and keep it alive. This is how we prevent production shutdowns. We get very positive feedback from our customers for the fast immediate help," says Jörg Dellbrügge, Head of W&H Service Logistics. The conventional delivery time for rare consumables that are not stored in stock is two weeks or longer. W&H's express spare parts, on the other hand, can be on their way to the customer just one day after receipt of the order. "It always depends on the urgency of the order. A spare part from us is sometimes just an interim solution until the final machine part is finished. If, for example, this still has to be refined, experience has shown that production always takes a little longer."
Express Manufacturing was set up as an additional service in April of this year. A total of three full-time employees manufacture the spare parts with a small machine park dedicated to Express Manufacturing. In addition to drilling, milling and turning machines, this also includes a saw and a small material store. The respective spare parts are manufactured based on corresponding machine drawings, which are stored at W&H for each individual customer. All express service mechanics have many years of experience in production and logistics and are ready to work at weekends in emergencies. They are also supported by junior staff from the W&H Academy. Since April, express production has successfully completed more than 200 rush orders.
Our picture gallery gives you an exclusive insight into express production at W&H in Lengerich.